Lerbinger, Otto.

The crisis manager : facing disasters, conflicts and failures - 2nd ed. - New York & London: Routledge, 2012. - 378p. ; 23cm. - Routledge communication series .

Contents Understanding crises --
Risk management : preparing for the worst --
Crisis communication --
Image restoration strategies in crisis communication --
Natural crises --
Biological crises --
Technological crises --Crises
Confrontation crises --
Crises of malevolence --
Crises of skewed management values --
Crises of deception --
Crises of management misconduct. Crises of management misconduct.Crises of management misconduct. Crises of management misconduct.

9780415892315


Crisis management

658.4056 / L26

The implementation was a teamwork of The Open University Library staff members and the Koha community.
Contact +94-11-2881030 for any inquiries