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e-service: new directions in theory and practice

by Rust, Roland T; Kannan, P.K; [editors].
Material type: materialTypeLabelBookPublisher: New Delhi : Prentice Hall of India, 2002Description: xii, 336 p. : ill. ; 22 cm.ISBN: 9788120322417; 812032241x.Subject(s): E - commerce -- Customer services
Includes index
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Item type Current location Collection Call number Copy number Status Date due
Lending Books Lending Books OUSL- Main Library

Main library online catalogue( Online Public Access Calaogue-OPAC)

General Collection 658.840285 E72 (Browse shelf) 118009 Available

Includes index

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