e-service: new directions in theory and practice

Contributor(s): Rust, Roland T | Kannan, P.K | [editors]Material type: TextTextLanguage: English Publication details: New Delhi : Prentice Hall of India, 2002Description: xii, 336 p. : ill. ; 22 cmISBN: 9788120322417; 812032241xSubject(s): E - commerce -- Customer servicesDDC classification: 658.840285
Includes index
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Main library online catalogue( Online Public Access Calaogue-OPAC)

General Collection 658.840285 E72 (Browse shelf (Opens below)) 118009 Available 118009

Includes index

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