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1. Return on quality : measuring the financial impact of your company's quest for quality

by Rust, Roland T.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: England Probus publishing compana Availability: Items available for loan: OUSL- Main Library [Call number: 658.4013 R87] (1).

2. e-service: new directions in theory and practice

by Rust, Roland T | Kannan, P.K | [editors].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : Prentice Hall of India, 2002Availability: Items available for loan: OUSL- Main Library [Call number: 658.840285 E72] (1).


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