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1.
Pay attention! : how to listen, respond, and profit from customer feedback / Ann Thomas, Jill Applegate.

by Thomas, Ann, 1951- | Applegate, Jill.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2010Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: OUSL- Main Library Call number: 658.812 T35 (2), KurunegalaCall number: 658.812 T35 (1).

2.
Loyalty myths: hyped strategies that will put you out of business

by Keiningham, Timothy L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: 2005Availability: Items available for loan: OUSL- Main Library Call number: 658.812 L59 (1), AnuradhapuraCall number: 658.812 L59 (1), KurunegalaCall number: 658.812 L59 (1), Mathara Regional CentreCall number: 658.812 L59 (1).

3.
Business commuication and customer relations

by Rai, Urmila.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: 2005Availability: Items available for loan: OUSL- Main Library Call number: 658.812 R13 (1), Kandy Regional CenterCall number: 658.812 R13 (1).

4.
Customer relationship management: emerging concepts, tools and applications

by Sheth, Jagdish N. ed.;Parvatiyar,Atul ed.;Shainesh,G.ed.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Tata McGraw-Hill 2001Availability: Items available for loan: OUSL- Main Library Call number: 658.812 C87 (3).

5.
CRM at the speed of light,:essential customer strategies for the 21st century

by Greenberg, Paul.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Tata McGraw-Hill 2004Availability: No items available : Checked out (1).

6.
Customer value investment

by Mahajan, Gautam.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Response Books 2008Availability: Items available for loan: OUSL- Main Library Call number: 658.812 M13 (3).

7.
Creating customer delight : the how and why CRM /

by Seth, Rakesh | Seth, Kirti [Author ].

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Eng Publication details: New Delhi : Response Books, c2005Availability: Items available for loan: OUSL- Main Library Call number: 658.812 S27 (5), BatticaloaCall number: 658.812 S27 (2), KurunegalaCall number: 658.812 S27 (1).

8.
Handbook of relationship marketing

by Sheth, Jagdish N [Editor] | Parvatiyar, Atul [Editor].

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Response Books 2000Availability: Items available for loan: OUSL- Main Library Call number: 658.812 H15 (7).

9.
The ultimate CRM handbook: strategies and concepts for building enduring custome

by Freeland, John A. ed.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Tata McGraw-Hill 2004Availability: Items available for loan: OUSL- Main Library Call number: 658.812 U47 (2).

10.
Customer relationship management : concepts and technologies

by Buttle, Francis.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Reed Elsevier India 2009Availability: Items available for loan: OUSL- Main Library Call number: 658.812 B87 (2).

11.
Satisfaction: how every great company listens to the voice of the customer

by Denove, Chris.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Penguin 2006Availability: Items available for loan: OUSL- Main Library Call number: 658.812 D25 (1).

12.
Measuring customer satisfaction

by Gerson, Richard F.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: Eng Publication details: New Delhi : Viva Books, 2004Availability: Items available for loan: OUSL- Main Library Call number: 658.812 G26 (2).

13.
The nuts and bolts of CRM (customer relationship management)

by Nath, Dhruv.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Tata McGraw-Hill 2006Availability: Items available for loan: OUSL- Main Library Call number: 658.812 N17 (3).

14.
Customer responsive management: the flexible advantage

by Davis, Frank W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Blackwell 1996Availability: Items available for loan: OUSL- Main Library Call number: 658.812 D18 (1).

15.
Meeting customer needs

by Smith, Ian.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Butterworth-Heinemann 1994Availability: Items available for loan: OUSL- Main Library Call number: 658.812 S53 (1).

16.
When America does it right: case studies in service quality

by Spechler, Jay W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Industrial Engineering & Management Press 1991Availability: Items available for loan: OUSL- Main Library Call number: 658.812 S62 (1).

17.
Know your customer: new approaches to understanding customer value and satisfact

by Woodruff, Robert B.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Blackwell 1996Availability: Items available for loan: OUSL- Main Library Call number: 658.812 W55 (1).

18.
Customer-driven services management

by Balachandran, S.

Material type: Text Text; Format: print ; Literary form: Not fiction Original language: English Publication details: New Delhi : Response Books, 1999Availability: Items available for loan: OUSL- Main Library Call number: 658.812 B14 (2).

19.
Customer communications 1999-2000

by Wood, Gill.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Viva Books 2000Availability: Items available for loan: OUSL- Main Library Call number: 658.812 (1).

20.
Pay attention : how to listen, respond and profit from cu omer feedback

by Thomas, Ann : Applegate, Jill.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley & Sons 2010Availability: Items available for loan: Call number: 658.812 A66 (2).


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