000 00661nam a22002417a 4500
003 OSt
005 20180706154521.0
008 180510b xxu||||| |||| 00| 0 eng d
020 _a9788120322417
020 _a812032241x
040 _cOUSL
041 _aeng
082 _a658.840285
_bE72
245 _ae-service: new directions in theory and practice
260 _aNew Delhi :
_bPrentice Hall of India,
_c2002.
300 _axii, 336 p. :
_bill. ;
_c22 cm
505 _aIncludes index
650 0 _9943
_aE - commerce
_xCustomer services
700 _93226
_aRust, Roland T.
700 _934189
_aKannan, P.K.
710 _eeditors
942 _2ddc
_cBK
999 _c153434
_d153434